1. About these terms
These terms cover your use of the Deen Trust International events website at events.deentrust.org (the "Events Site") and the purchase, holding and use of tickets booked through it. By browsing the site, booking a ticket or attending one of our events, you agree to these terms. If you do not accept them, please do not proceed with your booking.
Deen Trust International ("DTI", "we", "us", "our") is a charity registered in England & Wales under charity number 1190475, and a private company limited by guarantee registered in England & Wales under company number 12506348. Our registered office is at 73 Wynndale Drive, Nottingham NG5 1HD, United Kingdom. Our correspondence address is 209 Berridge Road, Forest Fields, Nottingham NG7 6HR, United Kingdom.
We are registered with the Fundraising Regulator (https://www.fundraisingregulator.org.uk/), the independent regulator of charitable fundraising in the UK, and we follow its Code of Fundraising Practice. We are also registered with the UK Information Commissioner's Office (ICO) under registration number ZC148239.
2. Buying a ticket
To buy a ticket you must be at least 16 years old and authorised to use the payment method you provide. By submitting your order you confirm that the information you have given (including any name supplied for a guest) is accurate.
A binding contract for the sale of a ticket is formed only when we send you an order-confirmation email containing your QR-code ticket. If we cannot accept your order — for example, because the event is sold out, the price was misstated, or we suspect fraud — we will notify you and refund any payment taken.
All prices are shown in GBP and include any applicable taxes. Where you pay in a currency other than pounds sterling, Stripe and your card issuer determine the conversion rate; non-sterling transaction charges set by your card issuer are outside our control.
Payment is processed by Stripe Payments UK Ltd (https://stripe.com/gb/legal), our payment service provider, through our ticketing back-end. We do not see or store your full card number.
3. The ticket itself
Each ticket admits one named guest unless it is explicitly sold as a private-table or group ticket, in which case the buyer is responsible for bringing their own party of up to the stated capacity.
The QR code in your confirmation email is your ticket. Treat it like cash:
- Tickets are non-transferable on the door — the QR code must be presented at check-in (printed or on a screen).
- Each QR code can be scanned in once; further attempts to use the same code will be refused.
- Do not share, screenshot to social media, or sell on your QR code; doing so may allow another person to redeem it before you, and we will not issue a replacement.
- We reserve the right to refuse admission to any ticket we reasonably believe has been duplicated, tampered with, or obtained in breach of these terms.
If you lose your confirmation email, contact us at [email protected] with the name and email used at booking and we will resend it.
4. Seating and tables
Where a seat or table number has been assigned, please respect the allocation. Staff may relocate guests if seating needs to be adjusted on the night (for example, to accommodate accessibility requirements or to close out empty tables). Reassignments do not entitle you to a refund.
Private-table tickets entitle the buyer to a table of the stated capacity. If you bring fewer guests than the table capacity, the remaining seats are not redistributed and no refund is due for unused seats.
5. Refunds and cancellations
Ticket purchases are gifts to a fundraising event held by a registered charity, and all tickets are strictly non-refundable. Once an order has been confirmed and payment taken, the seat or table is released from public inventory and reserved for you — for that reason we are unable to issue refunds for change of mind, illness, inability to attend, late arrival, transport disruption, or any other personal reason.
The exceptions are:
- Event cancelled by DTI — if we cancel an event, you will automatically be offered a full refund (to the original payment method) or, at your option, a transfer to an equivalent future date when one is available.
- Event materially changed by DTI — if we materially change the event in a way that fundamentally alters what you booked (for example, a different city, or a different date more than 14 days from the original), we will offer the same choice of refund or transfer.
- Duplicate transactions or charging errors — if a technical fault caused you to be charged twice for the same ticket, contact us within 30 days of the transaction and we will refund the duplicate.
If you cannot attend but want your ticket to go to a friend or family member, contact us in advance and we will do our best to accommodate a name-change request — though we cannot always guarantee it. A name change does not constitute a refund.
6. Code of conduct at events
Our events are family-friendly community gatherings. While at an event you agree to:
- Observe the venue's house rules and the directions of our staff, volunteers and the venue's own security.
- Treat other attendees, performers, speakers and staff with respect.
- Refrain from any behaviour that is unsafe, threatening, harassing, discriminatory, disruptive, or otherwise contrary to the values of a charitable fundraising event.
- Not bring alcohol, illegal substances, or weapons onto the premises.
- Not engage in unauthorised commercial activity, leafleting or solicitation on the night.
The organisers reserve the right to refuse admission to, or remove from the venue, any guest whose behaviour breaches this code — without refund. Where appropriate, we may also pass details to the police or other authorities.
7. Photography, filming and recording
Our events may be photographed or filmed by us or our authorised media partners for promotional, reporting and archival purposes. By attending you consent to incidental capture in such media.
If you would prefer not to appear, please let staff know on arrival and, where reasonable, we will avoid using identifiable images of you. Some live-stream or wide-shot footage may still inadvertently include attendees; we will use best endeavours but cannot give absolute guarantees.
Attendees may take personal photographs and short video clips for non-commercial use. You must not make professional or commercial recordings, broadcast the event live, or photograph or film other guests, children, performers or speakers in close-up without their consent.
8. Allergies and dietary requirements
Where catering is provided, our venues do their best to accommodate common dietary needs (vegetarian, halal, nut-free, etc.). If you have a serious allergy or intolerance, please tell us at least 7 days before the event by emailing [email protected] so we can liaise with the venue directly.
Venues prepare food in shared kitchens. We cannot guarantee that any dish is completely free of allergens, and we accept no liability for allergic reactions where you have not informed us in advance.
9. Children and safeguarding
Children are welcome at our events when accompanied by a responsible adult who has booked their ticket. The adult is responsible for the supervision and behaviour of any child in their party throughout the event, including during breaks and at the venue's exits.
Photography of children is not permitted other than by the official event photographer; please respect this when taking your own pictures.
10. Venue rules
Each venue has its own rules — for example on cloakroom use, smoking, alcohol, security searches, and prohibited items. By attending you also agree to comply with the rules of the venue at which the event is held. The venue may refuse admission for breach of its own rules.
11. Accessibility
We aim to make our events accessible. If you have mobility, sensory or other access requirements, please tell us at the time of booking, or by email at [email protected] at least 7 days before the event, so we can liaise with the venue. We will make reasonable adjustments wherever we can.
12. Personal items and liability
Deen Trust International is not responsible for personal items lost, damaged or stolen at the venue. Please use the venue's cloakroom or keep belongings with you.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.
Subject to the above, our total liability to you in connection with the Events Site and any single ticket purchase is limited to the amount you paid for that ticket. We are not liable for losses caused by:
- Your card issuer, by Stripe, or by your internet connection.
- The venue's own acts or omissions (the venue carries its own public-liability insurance).
- Force-majeure events outside our reasonable control (severe weather, public-health restrictions, transport disruption, terrorism, fire, flood).
13. Acceptable use of the Events Site
You agree not to use the Events Site to:
- Book tickets using a payment method you are not authorised to use.
- Submit false, misleading or fraudulent information at checkout.
- Buy tickets for the purpose of unauthorised resale or "touting" — bulk purchasing, automated buying, and use of bots are prohibited and we may cancel such orders without refund.
- Interfere with the operation of the Events Site, attempt to gain unauthorised access to it or any related system, or probe or scan it.
- Use the Events Site to launder funds or finance unlawful activity.
We may decline, reverse or report any order we reasonably believe to be in breach of these terms or applicable law.
14. Availability of the Events Site
We aim to keep the Events Site available at all times but we do not guarantee uninterrupted access. We may suspend or modify the service for maintenance, security or operational reasons. Where we are aware of planned downtime that affects ticket sales for an upcoming event, we will give reasonable notice on the site.
15. Intellectual property
All content on the Events Site — text, images, video, logos, code and design — belongs to DTI or its licensors and is protected by copyright and trademark law. You may view and print copies for personal, non-commercial use; you may not reproduce, redistribute, scrape or use any content for commercial purposes without our written consent.
16. Privacy
Your personal data is processed in line with our Privacy Policy (/privacy). By booking a ticket you confirm that you have read it.
17. Changes to these terms
We may update these terms from time to time. The version that applies to your order is the one published on this page on the date you book. Material changes will be notified at the top of the Events Site.
18. Governing law and jurisdiction
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Complaints and how to contact us
If you have a question, concern or complaint about your booking, an event you attended, or our fundraising practice, please contact us first:
- Email: [email protected]
- Phone: +44 (0)300 180 0234
- Post: 209 Berridge Road, Forest Fields, Nottingham NG7 6HR, United Kingdom
If we are unable to resolve your complaint, you may refer it to the Fundraising Regulator (https://www.fundraisingregulator.org.uk/complaints) or the Charity Commission for England & Wales (https://www.gov.uk/complain-about-charity).